30daldy.co.nz
30daldy.co.nz is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 and applicable New Zealand law.
This policy explains how we collect, use, store and share personal information when you use our website, make enquiries, request services or interact with us.
By using this website, you consent to this Privacy Policy.
1. Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our services.
Information you provide
You may provide personal information such as:
- Name
- Email address
- Phone number
- Booking or concierge requests
- Identification details where required for building access or security
Communications and enquiry information
Calls, emails or messages may be recorded or stored for service quality and operational purposes.
Information collected automatically
When you use our website, we may collect:
- IP address
- Device and browser type
- Pages visited and usage data
- Location information (approximate)
- Cookies and analytics data
This helps improve website performance and user experience.
2. How We Use Personal Information
We may use personal information to:
- Provide concierge or property related services
- Manage bookings, enquiries and communications
- Facilitate building access or security processes
- Provide customer support
- Improve our website and services
- Send service updates and marketing communications where permitted by law
- Comply with legal obligations
You may opt out of marketing communications at any time.
3. Sharing Personal Information
We may share personal information where necessary with:
- Contractors or service providers assisting delivery of services
- Property managers, building operators or security providers
- Technology providers (hosting, analytics, booking tools)
- Professional advisers
- Authorities where required by law
We do not sell personal information.
Where information is transferred outside New Zealand, we take reasonable steps to ensure comparable privacy safeguards.
4. Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Security measures may include:
- Secure cloud platforms
- Access controls
- Encryption
- Monitoring and security tools
However, no system is completely secure and users transmit information at their own risk.
5. Retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal and compliance requirements
- Operational purposes
Information is then securely deleted or anonymised.
6. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Improve functionality
- Analyse usage (Google Analytics)
- Advertising and conversion tracking (Google Ads)
- Remember preferences
We use Google Ads and Google Analytics to measure the effectiveness of our advertising campaigns. Google Ads conversion tracking uses cookies to identify users who click on our ads and later visit our website. This helps us measure the return on investment of our advertising spend. These tools may collect device information, IP address, and approximate location.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage ad personalisation through Google Ad Settings.
You can control cookies through your browser settings, although some features may not function correctly.
7. Your Privacy Rights
Under the Privacy Act 2020 you have the right to:
- Access your personal information
- Request correction
- Request deletion where appropriate
- Withdraw consent where processing is based on consent
- Complain about privacy handling
We may request verification of identity before responding.
8. How to Make a Privacy Request or Complaint
If you have questions or wish to access or correct your information, contact:
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).
9. Updates to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website.
Continued use of the Site constitutes acceptance of updates.